Frequently Asked Questions

The following information is intended to answer the most frequently asked questions that customers have. Our Customer Service Representatives are available, as well, to offer answers to your more detailed questions and to assist you with your individualized needs.

1. How long does it take for an item that I purchase today to ship and how is it shipped?
   Due to the fact that we work with many manufacturers and distributors, shipping times and shipping methods will vary depending on the item that you’ve purchased. For an overview of each manufacturer’s shipping times and methods, please view our Shipping Page.

2. How will I know if the item that I want is available?
   We strive to ensure that everything on our website is available. Usually, if something is unavailable, we post a sign next to the item saying that it is out of stock and documenting when it will be available. If an item does not have a sign next to it, but it is unavailable for more than a week for some reason, we will send an email notifying the customer.

3. Do items that require assembly come with instructions and all necessary parts?
   Yes, of course. We aim to make your purchase as easy to assemble as possible. All items that require assembly come with easy instructions and all necessary parts.

4. Can I include items from more that one manufacturer in my order?
   Yes, you can purchase items from more than one manufacturer from our website.

5. Can I mix and match the pieces that are included in a Furniture set?
   Yes. You can usually mix and match furniture sets as long as all desired items are from a single manufacturer. However, these purchases can not be done through the computer system. Please call our Customer Service Representatives; they will personally take care of your unique order.

6. Do you sell replacement parts and accessories for your furniture?
   Yes. We do sell replacement parts and accessories for many of our products. Please contact our Customer Service Representatives and they will personally check for availability and process your order.

7. What type of a warranty can I expect on items that I purchase from Patio and Home Furniture?
   We stand by the manufacturer’s warranty for all items.

8. How do I receive a refund if I need to return an item?
   In order to return a purchase, you must speak with a Customer Service Representative and receive a return authorization number. Once you have obtained this, and returned the item, it will usually take at least two weeks to process the return from the time that we receive it. If the return is made within 60 days of the purchase on your credit card, we can credit the card directly. If the return is made more than 60 days after the purchase, we will need to issue a check and mail it to you. For more information, please see our No Hassle Return Policy.